1. Introduction
This Refund and Cancellation Policy (“Policy”) governs all payments, subscriptions, cancellations, and refund requests related to the services provided by Frugle Enterprises Pvt. Ltd. through AskScoutly. By purchasing or subscribing to our services, you (“User”, “Creator”, or “you”) agree to this Policy.
2. Nature of Services
Our platform provides digital, AI-powered services including but not limited to communication automation, analytics, and deal management tools. As these are intangible, digital services, refunds are subject to strict conditions outlined in this Policy.
3. Subscription Plans and Payments
All payments made for subscriptions, plans, or services on the AskScoutly are billed in advance and are non-transferable. By purchasing a subscription, you authorize us to charge the applicable fees using your selected payment method. Pricing, billing cycles, and features are clearly communicated at the time of purchase.
4. No Refund Policy
Unless otherwise stated, all payments made to the platform are non-refundable. This includes but is not limited to:
- Subscription fees
- One-time service payments
- Upgrades or add-ons
Once a payment is successfully processed, it cannot be reversed or refunded except under limited circumstances mentioned below.
5. Exceptions for Refunds
Refunds may be considered only in the following cases:
- If you were charged multiple times due to a technical error
- If a payment was deducted but the service was not activated
- If there is a proven billing error from our side
Refund requests must be submitted within 7 days of the transaction with valid proof. Requests submitted after this period may not be considered.
6. Free Trials and Promotional Offers
If the Platform offers a free trial or promotional access, no refund will be provided once the trial period ends and a paid subscription begins. It is your responsibility to cancel the subscription before the trial expires if you do not wish to continue.
7. Cancellation Policy
You may cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:
- Your subscription will remain active until the end of the current billing cycle
- No partial refunds will be issued for unused time
- Future billing will be stopped after cancellation
Once cancelled, you will retain access to premium features until your current billing period ends.
8. Failure to Use Services
No refunds will be provided if you choose not to use the platform, fail to utilize the features, or are dissatisfied due to lack of usage or understanding of the platform.
9. Service Disruptions
While we strive to provide uninterrupted services, temporary downtime or technical issues may occur. Such disruptions do not qualify for refunds unless the downtime is prolonged and directly caused by our negligence.
10. Chargebacks and Disputes
Initiating a chargeback or payment dispute without contacting us first may result in the following actions:
- Immediate suspension or termination of your account
- Legal action, if deemed necessary
We strongly encourage you to contact our support team first to resolve any billing concerns quickly and efficiently.
11. Modifications to Pricing and Policy
We reserve the right to modify pricing, subscription plans, or this Refund Policy at any time. Any changes will be communicated through the Platform, and continued use of services constitutes acceptance of such changes.
12. Contact for Refund Requests
If you believe you are eligible for a refund under this Policy, you may contact us using the details below:
Company NameFrugle Enterprises Pvt. Ltd.
AddressPlot No 4 Rana Pratap, Malka Ganj, North Delhi.
Please include the following details in your request:
- Transaction details
- Payment proof
- Reason for the refund request
13. Acceptance of Policy
By making a payment on our Platform, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.
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